AI‑GOV

About the project

IRN BR24993258 “An Ecosystem Approach to Human Resource Management in the Civil Service Based on the Principle of Human-Centricity and the Use of Digital Tools”

Keywords:
  • human-centricity
  • client orientation
  • service model
  • ecosystem
  • centralised services
  • shared service centres
  • digitalisation
  • debureaucratization of public administration
  • human resource management

Team

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Aigerim Amirova

Aigerim Amirova

Scientific Project Leader, Doctor of Public Administration, Assistant Professor at the Astana IT University, Doctor of Public Administration. Certified Professional in Human Resources (SPHRi), Project Management (PRINCE2 Foundation), and Data Analysis. Active participant in interagency working groups on public administration reform, including civil service, public service delivery, decentralization, and transformation of the state planning system

Research interests: Transformational project management, project portfolio management, strategic HRM, and innovation in the public sector

Astana, Kazakhstan

ORCID:orcid.org/0000-0003-1250-0777

Saule Iskendirova

Saule Iskendirova

Scientific Project Task Leader, Candidate of Economic Sciences, Associate Professor, Professor of the Akmola Regional Branch of the Academy of Public Administration under the President of the Republic of Kazakhstan. Certified trainer in project management (ISO 21502), trainer-consultant in HRM standards. Certified assessor and exercise developer (SHL)

Research interests: Higher education system, strategic human resource management, HR policy in the public sector, ecosystem and human-centric approaches in HRM, change management in the public sector, performance evaluation, digital transformation of public administration, management, and decision-making

Kokshetau, Kazakhstan

ORCID:orcid.org/0000-0003-3596-8831

Aliya Daueshova

Aliya Daueshova

Scientific Project Task Leader, PhD, Deputy Director of the National School of Public Policy, Associate Professor at the Institute of Management of the Academy of Public Administration under the President of the RK. PhD, Deputy Director of the National School of Public Policy, Associate Professor at the Institute of Management of the Academy of Public Administration under the President of the Republic of Kazakhstan. Certified HR professional, PRINCE2 Project Management Foundation (AXELOS), assessor and exercise developer (SHL), expert in business process modeling (BPMN, Simourg), coach (ICU & ICTA)

Research interests: Human resource management, talent management, competency assessment, regional and urban governance, and agglomeration management

Astana, Kazakhstan

ORCID:orcid.org/0000-0002-9872-6111

The goal of the project

Is to develop a human-centric model of human resource management in the civil service through the integration of digital technologies and the ecosystem approach

The object of the study

Is human resource management and digitalization processes within the civil service system

The research methods

Include content analysis, comparative analysis, case studies, as well as machine learning and digital analytics techniques

Key Focus Areas

  • Analysis of advanced international and domestic HRM practices with the development of recommendations
  • Development of an HR platform prototype with AI elements
  • Establishment of AI-Lab as a shared service center for HR processes in the civil service
  • Development of educational programs, including those for HR professionals

Project Outcomes

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A new HRM model with a Shared Service Center

A human resource management model for the public sector will be proposed, incorporating the establishment of a Shared Service Center. This will ensure unified HR process standards, improve efficiency, and simplify administration

Practical Value

The project provides for the development of recommendations and digital solutions for public institutions aimed at:

  • accelerating and improving the quality of HR decision-making
  • debureaucratizing management processes
  • developing a professional and efficient civil service

Project Objectives

Analysis of International and Theoretical Experience

  • Study of modern concepts of human resource management in the public sector
  • Analysis of international practices in implementing human-centered and ecosystem-based HRM models
  • Review of best business practices in ecosystem-based HR management

Analytics and Digitalization of HR Processes

  • Development of a prototype digital platform for big data analysis using artificial intelligence
  • Establishment and operation of AI-Lab as an analytical center (Shared Service Center) for HR processes in the civil service

Development of Educational Solutions for the Civil Service

  • Design of a minor program for the bachelor’s degree in Public and Local Administration
  • Preparation of a master’s program in Strategic HRM
  • Development of the doctoral educational program “Strategic HRM”

Systematization and Integration of Research Results

  • Synthesis of the collected data and formulation of scientific and practical recommendations